At Maxi Melbourne Airport, we value your time and understand that plans may change. Our cancellation and refund policy is designed to ensure a smooth and transparent experience for all customers. Please review the following terms carefully before making a booking.
Cancellation Policy
- Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.
- If a booking is cancelled within 12 to 24 hours, a 50% cancellation fee will apply.
- Cancellations made less than 12 hours before pickup or no-shows at the pickup location are non-refundable.
- All cancellations must be made via email or phone call to our customer service team.
Refund Policy
- Refunds will be processed to the original payment method within 5–7 business days after approval.
- If you have paid via a third-party platform, please refer to their refund policies as processing times may vary.
- In cases where the driver is delayed due to unforeseen circumstances and service cannot be provided, a full refund or reschedule will be offered.
Changes to Booking
- Changes to the booking time or date are allowed up to 12 hours prior to pickup, subject to availability.
- Any fare difference due to the change in booking will be communicated in advance.
Contact Us
If you have any questions regarding our cancellation or refund policy, please contact Maxi Melbourne Airport at [your email/contact number]. We’re here to help you with a hassle-free travel experience.
